Terms of Service
Please read these terms carefully before using our platform and booking accommodations.
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Acceptance of Terms
By accessing or using Real Hakuba's platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our service.
Your continued use of our platform constitutes acceptance of any updates or modifications to these terms.
Service Description
Real Hakuba operates as an online platform connecting guests with accommodation providers in Hakuba Village and surrounding areas.
- Online booking platform for vacation rentals and accommodations
- Curated selection of properties in Hakuba region
- Customer support and booking assistance services
Booking and Cancellation
Booking Process
All bookings follow a standardized process to ensure clarity and security:
- Browse and select your desired property and dates
- Submit booking request with guest information and payment details
- Receive booking confirmation after verification and approval
Cancellation Policy
Cancellation policies vary by property and booking date. Please review the specific policy for your booking:
Flexible Policy
Full refund if cancelled 30+ days before check-in
Strict Policy
Non-refundable within 30 days of check-in
House Rules
All guests must comply with property-specific rules and general guidelines to ensure a pleasant stay for everyone.
Basic Rules
- No smoking in all indoor areas
- No pets allowed unless specifically stated
- No parties, events, or loud gatherings
Check-in & Check-out
- Standard check-in: After 3:00 PM
- Standard check-out: By 10:00 AM
- Quiet hours: 10:00 PM - 8:00 AM
Payment Terms
Secure payment processing is handled through our trusted payment partners to protect your financial information.
Accepted Payment Methods
- Major credit cards (Visa, Mastercard, American Express)
- All transactions secured by Stripe with SSL encryption
Fee Structure
- Accommodation feeAs listed per property
- Cleaning feeVaries by property
- Service fee3-5% of booking total
User and Host Responsibilities
Guest Responsibilities
- Treat property with care and respect
- Follow all house rules and local regulations
- Report any damages or issues immediately
Host Responsibilities
- Provide accurate property descriptions and photos
- Ensure property is clean and ready for guests
- Honor confirmed bookings and maintain availability
Limitation of Liability
Real Hakuba acts as a platform connecting guests and hosts. Our liability is limited as follows:
- We are not responsible for the condition, safety, or legality of properties
- We do not control the actions of guests, hosts, or third parties
- We are not liable for damages caused by force majeure events
Dispute Resolution
We encourage resolution through direct communication. For formal disputes, the following process applies:
Direct Contact
Contact our support team within 24 hours of any issues
Mediation
Attempt resolution through mediation before legal action
Legal Jurisdiction
Governed by Japanese law, disputes resolved in Nagano District Court
Questions About These Terms
If you have any questions about these Terms of Service, please contact us using the information below: